Introduction
CareLift Mobility Assistance (“CareLift,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our transportation services in San Angelo, Texas.
Information We Collect
Contact details — name, phone number, email address, and pickup/drop-off addresses you provide when scheduling a ride or contacting us.
Service details — appointment dates and times, mobility-equipment needs, and companion or assistance preferences.
Payment information — handled directly through secure third-party processors; we do not store full card numbers on our systems.
Website usage data — basic analytics such as pages viewed, browser type, and referring source, collected through standard cookies and server logs.
How We Use Your Information?
- To schedule, coordinate, and provide safe transportation services.
- To communicate with you about reservations, changes, or follow-up.
- To process payments and maintain accurate service records.
- To improve our website, services, and customer experience.
- To comply with legal, insurance, and regulatory obligations.
How We Share Information?
We do not sell your personal information. We share it only when necessary:
- With trusted service providers (e.g., payment processors, scheduling tools) who help us operate.
- With caregivers, family members, or facilities you’ve authorized to coordinate your trip.
- When required by law, subpoena, or to protect the safety of our riders, drivers, or the public.
Cookies & Analytics
Our website may use cookies and similar technologies to remember preferences and measure usage. You can disable cookies in your browser settings; some features may not function properly without them.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to keep your data protected and limit access to authorized personnel only.
Data Retention
We retain personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
You may contact us to:
- Request a copy of the personal information we hold about you.
- Ask us to correct or update inaccurate information.
- Request deletion of your information, subject to legal and recordkeeping requirements.
- Opt out of non-essential communications at any time.
Children's Privacy
Our services are intended for adults and those coordinating care on behalf of others. We do not knowingly collect personal information from children under 13 without parental or guardian consent.
Third-Party Iinks
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites — please review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach out:
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